If you are planning a website refresh or complete replacement, this paper provides a proven approach to structuring and managing your project, with some tried and tested tips for avoiding the pitfalls and making every step successful.

It is not a short read (10 pages) but could save you many hours as your website project unfolds, not least by helping you get the critical planning and preparation right from the outset:

• Template project flowchart with key activities and dependencies
• How to set website objectives and define your audiences
• Advice for commissioning design and texts
• How to manage the internal review process
• Running the project and communicating
• Access to further free resources